Shipping and Terms of Sale

By making a purchase in our online store, you agree to our terms and conditions of sale and delivery.

Free Shipping in Norway

We offer free shipping on all orders in Norway delivered to the nearest pickup location. Deliveries are handled by our logistics and transportation partners: Bring, Posten, and Postnord. Any additional services, such as express delivery, curbside delivery, or special delivery, may incur extra charges.

International shipping

All international shipments to the EU are sent on a Delivered Duty Paid (DDP) basis. This means that customs duties, fees, and local value-added tax (VAT) are included in the price and handled by us. The customer will therefore not be charged any unexpected costs or fees upon delivery, unless otherwise expressly stated.

Shipments outside the EU sent via DHL are delivered on a Delivered At Place (DAP) basis. This means that any customs duties and import taxes are paid by the customer upon import.

Order Confirmation

You will receive an automatic order confirmation at your email address. It is the buyer’s responsibility to verify that the order confirmation matches the order in terms of quantity, product type, price, etc. The product will be delivered in accordance with the order confirmation. If you have any objections to the confirmation, you must contact us within 48 hours of the confirmation date. NOVOOI is not obligated to accept changes to the order after the order confirmation has been sent and the order has been placed.

Payment options

For larger orders that are invoiced, 50% is due upon ordering and the remaining 50% upon delivery, unless otherwise agreed in writing. Payment is made using the payment methods available in our online store. We use Dintero Checkout as our payment processor.

Right of withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer can cancel the purchase in accordance with the Right of Withdrawal Act, except for made-to-order products. The buyer must inform the seller that he/she wants to exercise the right of withdrawal within 14 days after the withdrawal period starts. This deadline includes all calendar days. If the period expires on a Saturday, Sunday or public holiday, the deadline is extended to the next business day.

Complaints and returns

If you receive a defective item, please send an email tohei@novooi.comwith photos of the damage within 3 days of receipt. You may return an item within 14 days, except for made-to-order products. Return shipping costs are the responsibility of the buyer unless otherwise agreed. Custom-made and handmade products cannot be returned or canceled after ordering. The item must be unused and in its original condition for a full refund. Damaged returns will not be accepted.

When returning, include the order number and the desired action (refund or exchange). Mark the package with "Returning Goods / Return" to avoid customs costs, and pack the item well. Refunds are paid to the original payment method via Dintero Checkout. Processing time varies according to the banks' process.

Complaints

If a defect is discovered in the product, you must notify us within a reasonable time after the defect was discovered or should have been discovered. Claims made within 2 months of discovery are always considered timely. The deadline for filing a claim is:

• 2 years for goods with a shorter lifespan, such as textiles, certain interior items and smaller items.
• 5 years for goods intended to last longer, such as furniture, lighting and other durable products.

We processing in collaboration with our suppliers. If the complaint is approved, we will offer a repair, replacement, price reduction, or cancellation of the purchase in accordance with applicable regulations. Note: The right to file a complaint does not cover damage caused by normal wear and tear, improper use, or lack of maintenance.

To register a complaint, contact us at hei@novooi.com with a description of the defect, order number and photos documenting the defect.

Return address:
NOVOOI AS
St. Halvards Gate 33C
0192 Oslo, Norway

Crediting of purchases

Once we have received the item in line with the guidelines mentioned above, we will process the refund and credit the amount to you. NOVOOI uses Dintero Checkout as our payment provider. Please note that it may take a few days for the amount to appear in your account after the refund has been completed in Dintero's system.

Privacy policy

We processing your personal data in accordance with applicable data protection legislation. For more information, see our privacy policy.

Changes in terms and conditions

NOVOOI reserves the right to change these terms of purchase. Changes will be published on our website, and it is the customer's responsibility to keep up to date on current conditions.

Contact information

If you have any questions, please contact us at hei@novooi.com